How are consumers enjoying the “right to be informed” in their daily life ? Explain with examples.

In October 2005, the Government of India enacted a law, popularly known as RTI (Right to Information) Act, which ensures its citizens all the information about the functions of government departments.

As for consumers, consumers have the right to be informed about the particulars of goods and services that they purchase. Consumers can then complain and ask for compensation or replacement if the product proves to be defective in any manner.

Examples:

• if we buy a product and find it defective well within the expiry period, we can ask for a replacement.
  
• If the expiry period was not printed, the manufacturer would blame the shopkeeper and will not accept the responsibility.
  
• If people sell medicines that have expired severe action can be taken against them.
  
• One can protest and complain if someone sells a good at more than the printed price on the packet. This is indicated by ‘MRP’ — maximum retail price.
  
• Moreover, consumers can bargain with the seller to sell at less than the MRP.